FAQ

About Audiggle

What is Audiggle?

Have you ever thought – ‘what is the name of that song?’. Audiggle can provide the answer! Audiggle is the definitive music ID software. Whatever the source of music on your computer, one click of the mouse can give you the title and artist.

How does it work?

Audiggle software captures a short clip of whatever audio is playing on your PC. It then searches a huge database of similar clips, and returns the answer.

What kinds of media does Audiggle work with?

The source of audio is irrelevant. As such, potential media might include:

  • Watching a TV show/movie – e.g. DVD
  • Online video e.g. YouTube
  • Streaming online TV e.g. Hulu
  • Internet Radio
  • Mislabelled audio tracks
  • And many more!

What kind of music can Audiggle identify?

Broadly speaking, any! Audiggle works best with high quality audio, but can even recognize background music in a TV/Film scene.

Is Audiggle legal?

Completely! We keep no recorded clips on file and all songs are available for purchase through fully licensed outlets.


Installation

How do I install Audiggle?

Click on the download link and follow the instructions on screen.

Why do I have to download and install Audiggle?

A downloadable application offers far greater accuracy in search results, plus improved user experience. We hope to offer a web based solution in the future to accompany the downloadable app.

Can I use Audiggle on more than one PC?

You can download and install Audiggle on as many PCs as you like, but you can only search on one PC at a time.


Setup

Configuring Audiggle for the first time

You will be asked to configure the software for your system. Please follow the simple instructions on screen. Audiggle will recommend options wherever possible.

1) Select a recording option

This is a list of all the available recording inputs on your PC. If there are multiple options, choose one and test it.

2) Select a recording line

This is a list of recording lines on your selected recording input. If there is only one option avaible, you can skip this step and go straight to 3).

3) Audio Test.

You will hear a short audio clip played on your speakers (please ensure they are not muted, and the volume is loud enough). Audiggle will then try to record the clip and play it back. If you can hear the clip, Audiggle is succesfully configured for your PC. If not, select a different configuration in 1)/2) and test again.

Please note, several configurations may work on your PC. When first using Audiggle, we suggest you try a test search. To do this, open up your favourite media player (e.g. iTunes, Windows Media Player, WinAmp etc), play a song by a well known band and try to search for it using Audiggle. This will confirm that everything is configured correctly.

There are no recording inputs listed. What should I do?

Make sure all your sound drivers are up to date. You can find details of how to update your driver on your PC manufacturer’s website. If you are using Vista/Win 7, please ensure that all sound devices are enabled. To do this, please follow the instructions below.

Go to Start Menu->Control Panel->Sound.
Soundcard Setup
Select ‘Recording’ tab at the top.

Right-click anywhere and make sure that both ‘Show Disabled Devices’ and ‘Show Disconnected Devices’ are ticked.

If a device is labelled as ‘Disabled’, you can enable it by right-clicking on it, and selecting ‘Enable’.

If a device is labelled as ‘Not Plugged In’, it is disconnected from your PC (e.g. you have a microphone but it is not currently attached to your PC).


Registration

Is registration free?

Yes! Upon registration, you will be signed up to our Basic package, which offers 5 free queries per month. If you wish to continue using our software, you will need to upgrade to our Flex or Pro packages. Please see here for more details.

Why do I need to provide my age and location?

To provide accurate content, offers and features, we need to know about our users. Be assured that your information will NEVER be given to, sold to or shared with any third party. To learn more, please read our privacy policy.


My Account

I am signed up to the Basic package but have no credits? I thought I got 5 free queries every month?

In order to receive 5 free credits per month, you must activate your account. To activate your account, simply click on the link sent to the email you supplied when registering. If you do not activate your account, you will still be able to use Audiggle, but you will have to upgrade to the Flex or Pro packages.

In order to prevent spam registrations, only one account can be activated per IP address – you are free to register and use as many accounts as you like from the same IP, but only the first one will be entitled to 5 free credits per month.

How do I delete my account?

If you are sure you want to delete your account, please use the delete link here. Please note, if you delete your account, any credits you have in your account will be lost.

How do I change my password?

After logging in, click ‘My Account’. At the top, there is a link to Profile. From there you can change your password.

I have forgotten my password. Is there a way to retrieve it?

Yes! On the Login page click the link ‘Lost password’, or use this link here. Once you have succesfully entered the email you used to register, your password will be reset and emailed to you.

I’m having trouble logging in on the application – what should I do?

Please double check that your are typing in your username and password correctly (both are case-sensitive). If you are sure you are using the correct password, and can log in to the website using the same details, please contact us via our contact page with your account details and we will double check your account settings.

What is the difference between the Basic, Flex and Pro packages?

The Basic package allows 5 free queries per month. If you wish to perform more queries, you will need to upgrade to either the Flex or Pro package. The Flex package allows the user to top up their account with extra queries, which can be used whenever you want. The Pro package offers unlimited queries but requires a monthly subscription. Please see here for more details. (Please note, all mentions of ‘unlimited’ queries are subject to a fair usage policy.)


Using Audiggle

How do I use Audiggle?

Once you have correctly installed and configured Audiggle, there are three ways you can run a search:

1) Clicking ‘Search’ on the Audiggle application.
2) Right-clicking the Audiggle System tray icon and clicking ‘Search’.
3) Using the keyboard shortcut – CONTROL + ALT + A.

Is there a way to turn off alerts?

Yes – you can configure how Audiggle displays alerts through ‘File->Settings->Alerts’ on the Audiggle interface. There, you can choose whether alerts are:

1) always displayed (default)

2) alerts are displayed only if the application is minimized or if you are watching video in full screen

3) alerts are off.

(Please note, if you run a search and alerts are off, you will only see the results on the interface itself.)

Once I have started a search, is there a way to cancel it?

Yes – simply click ‘Cancel’ and the Search will be stopped.

What are the Facebook/Twitter images all about, and how do I use them?

If you have a Facebook/Twitter account, you can now update your profile by clicking on the relevant image. Found a great song? Share it with your friends instantly!

What is InstaTweet and how do I use it?

You can now automatically update your Twitter feed thanks to the Audiggle InstaTweet function. Simply click on File->Settings->Twitter, click ‘Enable InstaTweet’, fill in your Twitter Username and Password and your profile will be updated automatically. Simply!


Payment

When I make a payment, I receive a message saying ‘sorry, there is no reference for that order’?

At peak times, it sometimes takes our servers a few moments to retrieve the relevant payment receipt. Try reloading the page, or have a look under Payment History in your Account. If you still think there has been a problem with your payment, contact us here and we will review your payment history.

Why do I have to pay to use Audiggle?

Increasing server costs mean we have to charge to keep the service live. Having said that, we will always offer a free package – using our Basic plan, you can perform 5 queries every month for free. This will reload every month (so long as your account remains active).

I have a problem with one of my payments – what should I do?

The best thing to do is contact us here and we can review your account.

How can I upgrade my account?

Once logged in, you can upgrade your account by clicking on ‘Upgrade’ in your user profile. Alternatively, you can visit this link.

What is your policy on refunds?

In general, all payments are non-refundable. However, in rare cases, we will make exceptions. Please contact us here if you wish to discuss a refund.

Why am I being charged every month? I only paid for one month.

Audiggle Pro is a subscription service that charges a monthly recurring payment to your account until cancelled.

How do I cancel my Pro subscription?

You can cancel your Pro subscription here. In order to cancel your subscription, you will be redirected to PayPal to complete the cancellation process.
If you cancel your subscription, your account will immediately revert to the Flex package level (though you will need to add credits/upgrade to Pro again to perform searches).

Where can I see details of my payment history?

Once you have logged in, you can see your payment history by clicking on the Payment History link.


Troubleshooting

I keep getting ‘Not Found’ whenever I try to search for a song?

Make sure that you have correctly configured Audiggle (see above). In order to improve search results, ensure that your speakers are not muted and that there is only one source of audio playing. Audiggle works best with high quality audio, but can even recognise background music. If you are trying to identify background music, we suggest you alter the length of audio clip. You can do this by going to ‘File->Settings->Recording’ on the Audiggle Software. Selecting an option toward ‘Accuracy’ will increase the likelihood of a successful query.

Please be aware that sometimes, music in TV shows/Films is actually part of the musical score and is not a commercially available track, and thus will not be identified.

I’ve double-checked everything and I still keep getting a ‘Not Found’ result – what should I do?

In rare situations, Audiggle can run into problems. The following can lead to a ‘Not Found’ result:

  • Live versions of songs
  • Music with heavy voiceover
  • Music that makes heavy use of sampling and remixes (e.g. house/techno)
  • Some Classical music

My system doesn’t support audio compression – can I fix this and does it matter?

If you receive the message ‘Your system does not support audio compression’, do not worry. Without audio compression, Audiggle will still work, but results will be much slower. During installation, Audiggle will try to fix this. However, should it fail, you can manually install audio compression by going to ‘File->Settings->Misc.’ on the Audiggle interface and click ‘Install’. This should also install audio compression.

I’m using a 64-bit system – will Audiggle still work?

Yes Audiggle should run on 64 bit windows systems. However, as ever, please report any bugs via our contact page.